Professional Summary
Results-driven Information Architect and Content Strategist with 14+ years of experience designing scalable documentation ecosystems for enterprise SaaS and platform products. Proven track record of improving content discoverability by 45%, increasing organic traffic by 50%, and reducing engineering onboarding time by 70% through strategic information architecture and AI-driven content solutions.
Expert in documentation portals, API documentation (REST & GraphQL), SEO optimization, and DocOps automation. Strong leader experienced in managing cross-functional teams and collaborating with engineering and product stakeholders to deliver exceptional developer experiences. Specialized in transforming complex technical content into accessible, user-centered documentation that drives measurable business outcomes.
Core Competencies
Information Architecture
Expert in designing scalable IA frameworks, taxonomy systems, and metadata schemas that improve content discoverability and user navigation across complex documentation ecosystems.
Content Strategy & Modeling
Proven ability to develop comprehensive content strategies, structured authoring models, and reusable content frameworks that align with business objectives and user needs.
Team Leadership
Experienced in managing cross-functional documentation teams, mentoring writers, and collaborating with engineering and product stakeholders to deliver cohesive developer experiences.
AI-Driven Solutions
Skilled in implementing AI-assisted content migration, intelligent search optimization, and automated content workflows that enhance efficiency and content quality.
Developer Experience (DX) Optimization
Specialized in creating exceptional developer experiences through intuitive API documentation, interactive sandboxes, and streamlined onboarding journeys.
Analytics & Metrics
Data-driven approach to content performance, leveraging analytics to identify user pain points, track engagement, and prioritize documentation improvements.
Professional Experience
Principal Information Architect
Actian
Bangalore, Karnataka
Leading the transformation of Actian's documentation ecosystem for Data Platform and Data Intelligence products, establishing industry-leading standards for developer documentation and content architecture.
Portal Modernization
Led end-to-end modernization using Markdoc and docs-as-code principles, establishing scalable content architecture across multiple products.
IA Standardization
Designed standardized information architecture improving content discoverability by 45% and reducing duplicate content by 35%.
SEO Excellence
Drove SEO optimization initiatives resulting in 50% growth in organic traffic through metadata and schema implementation.
API Documentation Leadership
Owned REST and GraphQL API documentation strategy, improving API self-service success rate by 40%.
DocOps Innovation
Implemented CI/CD pipelines with Jenkins, reducing documentation build time by 40% and minimizing manual errors.
Team Leadership
Managed 12-member documentation team, improving delivery velocity by 25% through standards and mentorship.
Information Architect
Adobe
Bangalore, Karnataka
Led content strategy and information architecture for Adobe HelpX, supporting over 1 million quarterly users and transforming the developer documentation experience across Adobe Catalog B2B, B2C, and M&A projects.
Personalization Strategy
Executed personalized content strategy improving product adoption by 25% through targeted guides and contextual help.
M&A Framework
Designed standardized M&A documentation framework reducing engineering onboarding time by 70%.
API Innovation
Implemented Swagger/OpenAPI-based documentation with interactive sandbox, rated top-three feature in surveys.
Analytics Dashboard
Built content performance dashboard using Adobe Analytics with 99% data accuracy.
Structured Content
Drove structured authoring and AI-assisted migration, reducing content creation time by 30%.
Journey Mapping
Created comprehensive customer journey maps increasing onboarding efficiency and self-service adoption.
Senior Technical Writer
ABB
Bangalore, Karnataka
Designed and executed documentation strategy for ABB's developer ecosystem, including API, CLI, and mobile SDK guides for Azure Platform and IoT projects. Transformed documentation portfolio through user-centered IA principles and data-driven optimization.
Portfolio Restructuring
Restructured entire documentation based on user feedback, improving navigation scores by 40% in satisfaction surveys.
Metrics Analysis
Analyzed usage metrics and search analytics, prioritizing updates that led to 20% reduction in bounce rate.
Best Practices
Championed and implemented best practices for content creation, management, and localization processes.
Senior Technical Writer
Aristocrat Technologies
Gurgaon, Haryana
Pioneered structured documentation practices at Aristocrat, working on Mobile nCompass, PlayerMax, and Loyalty projects. Established foundation for modern, scalable documentation through DITA implementation and XML-based publishing workflows.
DITA Architecture
Designed DITA-based information models, customized plugins using XSLT for PDF, HTML, and CHM outputs.
Taxonomy Governance
Developed corporate taxonomy and metadata schemas, improving content consistency and findability.
Legacy Migration
Led migration of legacy Word/InDesign documentation to structured DITA format enabling multi-channel publishing.
Technical Skills & Expertise
Authoring & Information Architecture
Markdoc, Markdown, DITA, Structured Authoring, DITA Migration, AEM Architecture. Expert in designing scalable content models and implementing docs-as-code workflows.
API Documentation
REST APIs, GraphQL APIs, Swagger/OpenAPI, Postman. Specialized in creating comprehensive API references, authentication flows, and interactive developer sandboxes.
Documentation Platforms
Static Site Generators, Documentation Portals, Headless CMS, AEM, CCMS. Experienced in building and maintaining enterprise-scale documentation ecosystems.
Web & Scripting
HTML, CSS, JavaScript, Python, XML, XSLT. Proficient in customizing documentation themes, building automation scripts, and implementing interactive features.
SEO & Analytics
Technical SEO, Metadata Optimization, Search Analytics. Data-driven approach to improving content discoverability and measuring documentation performance.
Automation & DocOps
GitHub, Jenkins, CI/CD pipelines, DocOps workflows. Expert in implementing automated build, test, and deployment processes for documentation.
Certifications & Recognition
Professional Certifications
Jenkins Essential Training
Advanced CI/CD automation and pipeline management
The Web Developer Bootcamp 2022
Full-stack web development and modern frameworks
UX Foundations: Information Architecture
User-centered IA design and navigation principles
Learning REST APIs
RESTful API design and documentation best practices
Awards & Recognition
Adobe Kudos! Award
Exceptional contribution to Adobe HelpX platform
ABB ERS Champion
Excellence in developer documentation and ecosystem support
Aristocrat Associate of the Month
Outstanding performance in structured content implementation
Mycom Star of the Month
Exceptional delivery and team collaboration
Impact by the Numbers
Throughout my career, I've delivered measurable results that demonstrate the business value of strategic information architecture and content optimization.
Improvement through standardized IA and navigation at Actian
Increase through comprehensive SEO optimization initiatives
Achieved through M&A documentation framework at Adobe
Through DocOps pipeline automation and CI/CD implementation
By mentoring and establishing documentation standards
Supported through Adobe HelpX platform architecture